At Cengage we are committed to making our educational materials accessible to users of all abilities, and we aim to comply with the Accessibility for Ontarians with Disabilities Act 2005 (AODA), and by adhering to the Web Accessibility Guidelines of the World Wide Web Consortium (W3C).
Web Content Accessibility Guidelines (WCAG) 2.1 defines how to make Web content more accessible to people with disabilities. Accessibility involves a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. Although these guidelines cover a wide range of issues, they are not able to address the needs of people with all types, degrees, and combinations of disability. These guidelines also make Web content more usable by older individuals with changing abilities due to aging and often improve usability for users in general.
Our platforms and content have been designed to be compliant to Level A of WCAG 2.1 and we are aiming to be compliant to Level AA of WCAG 2.1 very shortly. All new content will consider accessibility, and we will conduct ongoing evaluations of existing products and services to implement enhancements as feasible.
Should you experience a barrier to successful engagement with our educational experiences or would like to provide feedback, please contact us at canada[email protected] and we will do everything that we can to provide an expedient and satisfactory resolution to meet the learner’s needs.
Get additional help with files on demand for students with visual or hearing impairments.
To ensure that you can get the fastest possible resolution it is important to first determine the origin of the title. Cengage Canada assists with requests for Canadian-published titles, Cengage U.S. manages requests for texts published by Cengage U.S.
1. Post-Secondary titles, check the listing for your textbook at www.cengage.ca
2. For U.S. publications, please visit the Cengage U.S. Accessibility page for the fastest resolution. On this page, please click on 'Request Additional Assistance' (not 'Request Alternate Textbook Format')
2a. Underneath the title of the textbook, you will see Published: 20XX by Cengage Learning Canada or Published: 20XX by Cengage Learning US
3. For Canadian publications, read on below for the next steps
3a. Students - If you are a student who has a verified disability that prevents you from using the formats on offer, please have your Disabilities Services Coordinator or an alternative representative from your institution please email us at [email protected] and we will get in touch with them. (We will help as fast as we can, but delivery of files can take up to 15 business days).
3b. Disabilities Services Coordinator - If you are a Disabilities Services Coordinator at a university or college, your textbook may already be available for the student to purchase in an appropriate format. Please visit cengage.ca to see if your textbook is offered as an eBook. If an eBook is not available for sale or not suitable for the intended use, Cengage can supply selected local publications in PDF format provided that you or your education institution has already purchased a print copy (please retain your invoice/receipt as proof of purchase). If you work at a school and have a student with a verified disability that prevents them from using the formats on offer please email us at [email protected] and we will get in touch. (We will help as fast as we can, but delivery of files can take up to 15 business days).
4. For any other titles where the origin is not listed or you are not sure, please contact to let us know the details so we can direct you on where to log your request
Voluntary product accessibility templates (VPAT)
Select your product:
VPATs for additional products and platforms are being added over time.
If any information or service provided by Cengage is inaccessible to you or you are experiencing problems accessing content for any reason, please let us know via [email protected]
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