Bookstore Returns & Policies

Effective 5/1/25, all returns require authorization prior to return.

Cengage Returns Pre-Authorization

In advance of returning product back to Cengage, please follow these steps to create a case for pre-authorization review and approval. A copy of the pre-authorization (RMA) will need to be included in each carton of your return. These efforts decrease the cost of the return to the customer by ensuring all items being returned will be accepted upon receipt and allow us to issue return credits back to our customers more quickly.

1. Access support.cengage.com & Login/Create a new account on our Support site.
2. Select the “open a new case or place an order” button.
3. For Type of Request, please select the Refund/Return option
4. Under *Which platform/service do you need help with?, select Refund/Return Support
5. Under Reason, please select Return Authorization (RMA)
6. Complete the required fields and either key the items being returned or upload a copy of your return chargeback.
7. Keep an eye out in your email in-box for a response from our Customer Support team, which will include your RMA#.
8. Print a copy of the approved RMA letter and include it in each carton of your return.

Returns Window:

K-12 accounts: 30 days from the date of the original invoice.

Higher Education accounts: except for the exclusions noted below, we permit returns for up to 12 months from the date of the original invoice.

Returns Conditions:

• Returns are permitted for products bought directly from Cengage. Product purchased from overseas and returned to the Cengage Distribution Center will be refused back to the sender and no credit will be issued.
• Counterfeit products are ineligible for return credit. Product returned to Cengage and found to be counterfeit will be destroyed with no credit due.
• Product received in damaged & defective condition must be reported within 30 days from the date of receipt and returned promptly following return authorization.
• Returns must be shipped prepaid via a traceable means and be accompanied by a copy of your Cengage approved RMA (return material authorization). Returns must be in salable condition. All digital products and bundles must be returned to Cengage Learning with the original envelope seal or package seal unbroken and intact.
• Products outside of our return policy will be shipped at the applicable carrier cost and charged back to the customer based upon weight and destination of the refused product.
• Cengage will match invoices back to the individual account (the "ship to" account) based on its historical purchases. If that amount exceeds the individual account's purchases, we will match the invoice back against the total historical invoices within the customer's family of accounts (based on "bill to" account, including any other ship to accounts associated with it). Returns that cannot be matched against invoices within the family of accounts will not receive credit and will be returned at the customer's expense.
• Cengage Group does not accept returns for products where stickers have been applied by the customer. This includes customer barcode stickers, price stickers, or any other stickers. These items will be destroyed with no credit due.

Returns Address:

Cengage Canada

34 Armstrong Ave.

Georgetown, ON L7G 4R9