K. Douglas Hoffman/John E.G. Bateson
Copyright 2017 | {{checkPublicationMessage('Published', '2016-01-01T00:00:00+0000')}}
Copyright 2017 | {{checkPublicationMessage('Published', '2016-01-01T00:00:00+0000')}}
Access until March 31, 2027
{{getPriceWithCurrency("77.95", "$")}}
Copyright 2017 | {{checkPublicationMessage('Published', '2016-01-01T00:00:00+0000')}}
Access until March 31, 2027
{{getPriceWithCurrency("77.95", "$")}}

About This Product

Examine the use of services marketing as a competitive tool from a uniquely broad perspective with SERVICES MARKETING: CONCEPTS, STRATEGIES, AND CASES, 5E. Using a reader-friendly, streamlined structure, this book explores services marketing not only as an essential focus for service firms, but also as a competitive advantage for companies that market tangible products. Real examples feature businesses from industries both within and beyond the nine service economy supersectors: education and health services, financial activities, government, information, leisure and hospitality, professional and business services, transportation and utilities, wholesale and retail trade, and "other services." Cutting-edge data addresses current issues, such as sustainability, technology, and the global market, give you valuable insights for business success. A new online format additional features and flexibility to keep you up to date with the latest advances.