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See Most Recent Edition

MindTap for Andrews/Dark/West's CompTIA A+ Guide to IT Technical Support, 2 terms Instant Access, 10th Edition

Jean Andrews, Joy Dark Shelton, Jill West

  • Copyright 2020
  • {{checkPublicationMessage('Published', '2019-06-28T00:00:00+0000')}}
Starting At $99.95 See pricing and ISBN options
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MindTap for Andrews/Dark/West's CompTIA A+ Guide to IT Technical Support, 2 terms Instant Access 10th Edition by Jean Andrews/Joy Dark Shelton/Jill West
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Overview

MindTap for Andrews/Dark/West's CompTIA A+ Guide to IT Technical Support, 10th Edition is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course--to provide engaging content, to challenge every individual and to build their confidence. Empower students to accelerate their progress with MindTap.\n\nWith MindTap and Andrews/Dark/West's leading A+ GUIDE TO IT TECHNICAL SUPPORT, 10th Edition you can prepare learners for success on today's CompTIA A+ exams while helping them master the latest IT knowledge and skills necessary to become a successful IT support technician or administrator.\n\nMindTap gives you complete ownership of your content and learning experience. Customize the interactive syllabi, emphasize the most important topics and add your own material or notes in the ebook.

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Meet the Authors

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Jean Andrews

Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

Joy Dark Shelton

Joy Dark Shelton has worked in the IT field as a help-desk technician providing first-level support for a company with presence in 29 states. She has also worked as a second-tier technician in healthcare IT and as an operations specialist designing support protocols and structures, where her CompTIA A+ and HIT certifications have been particularly useful. As an instructor, Ms. Shelton has taught online IT and has taught English as a second language in the United States and South America. She has helped write several successful technical textbooks with Ms. Andrews. Ms. Shelton lives in northwest Georgia with her two daughters and pet Doberman.

Jill West

Jill West authors Cengage courses for CompTIA Cloud+, CompTIA Network+, Data Communications, Technology for Success and the popular Shelly Cashman Series. She has taught kindergarten through college and currently teaches computer technology courses at Georgia Northwestern Technical College. Jill specializes in designing innovative, critical-thinking activities and building courses that teach to popular IT certifications. She regularly presents at conferences and webinars on preparing for CompTIA certifications, teaching cloud computing and computer networking and mentoring lifelong student learners in IT. She’s a member of the 2019 inaugural cohort of Faculty Ambassadors for AWS Educate and is currently an AWS Academy Accredited Educator. Jill and her husband, Mike, live in northwest Georgia with two children at home and two off to college.

Features

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  • MINDTAP IS AN OUTCOME-DRIVEN APPLICATION THAT PROPELS STUDENTS FROM MEMORIZATION TO MASTERY. It’s the only platform that gives you complete ownership of your course. With it, you can challenge every student, build their confidence and empower them to be unstoppable.
  • ACCESS EVERYTHING YOU NEED IN ONE PLACE. Cut down on prep with preloaded, organized course materials in MindTap. Teach more efficiently with interactive multimedia, assignments, quizzes and more. And give your students the power to read, listen and study on their phones, so they can learn on their terms.
  • EMPOWER YOUR STUDENTS TO REACH THEIR POTENTIAL. Twelve distinct metrics give you actionable insights into student engagement. Identify topics troubling your entire class and instantly communicate with struggling students. And students can track their scores to stay motivated toward their goals. Together, you can accelerate progress.
  • YOUR COURSE. YOUR CONTENT. Only MindTap gives you complete control over your course. You have the flexibility to reorder textbook chapters, add your own notes and embed a variety of content including OER. Personalize course content to your students’ needs. They can even read your notes, add their own and highlight key text to aid their progress.
  • A DEDICATED TEAM, WHENEVER YOU NEED THEM. MindTap isn’t just a tool; it’s backed by a personalized team eager to support you. Get help setting up your course and tailoring it to your specific objectives. You’ll be ready to make an impact from day one. And, we’ll be right here to help you and your students throughout the semester--and beyond.

Table of Contents

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1. Taking a Computer Apart and Putting It Back Together.
2. All About Motherboards.
3. Processors and Memory.
4. Power Supplies and Troubleshooting Computer Problems.
5. Hard Drives and Other Storage Devices.
6. Supporting I/O Devices.
7. Setting up a Local Network.
8. Network Infrastructure and Troubleshooting.
9. Supporting Mobile Devices.
10. Customizing Systems, Virtualization Networks, and Managing Printers.
11. Comparing Operating Systems and User Experience.
12. Installing Operating Systems.
13. Maintaining Windows.
14. Optimizing Windows.
15. Troubleshooting Windows Startup.
16. Securing Windows Resources.
17. Security Strategies.
18. Linux and MacOS.
Appendix A: Safety Procedures and Environmental Concerns.
Appendix B: Entry Points for Startup Processes.
Appendix C: CompTIA A+ Acronyms.

Compare Buying Options

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MindTap Options

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MindTap
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 0357108337
  • ISBN-13: 9780357108338
  • RETAIL $99.95

  • ISBN-10: 0357108310
  • ISBN-13: 9780357108314
  • RETAIL $99.95
Instructor Next Steps
Students: Buy now

Supplements

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Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR STUDENTS

MindTap for Andrews/Dark/West's CompTIA A+ Guide to IT Technical Support, 1 term Instant Access

ISBN: 9780357108314
MindTap for Andrews/Dark/West's CompTIA A+ Guide to IT Technical Support, 10th Edition is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course--to provide engaging content, to challenge every individual and to build their confidence. Empower students to accelerate their progress with MindTap.\n\nWith MindTap and Andrews/Dark/West's leading A+ GUIDE TO IT TECHNICAL SUPPORT, 10th Edition you can prepare learners for success on today's CompTIA A+ exams while helping them master the latest IT knowledge and skills necessary to become a successful IT support technician or administrator.\n\nMindTap gives you complete ownership of your content and learning experience. Customize the interactive syllabi, emphasize the most important topics and add your own material or notes for a more authentic learning experience. Students can take a pre-course assessment quiz to gauge what they know and learn in the course. A post-course assessment quiz replicates the experience of sitting for the actual CompTIA A+ certification exams and highlights areas for additional study. The IQ app provides hundreds of questions for creating tests, while student-facing practice assessment questions help learners prepare for the A+ certification exams. Live virtual machine labs with auto-grading allow learners to practice, explore, and try different solutions in a safe, sandbox environment using real Cisco hardware and virtualized Windows, Linux, and UNIX operating systems.