BUSN with Printed Access Card (6 months) for MindTap, 3rd Edition |

Marcella Kelly teaches the Introduction to Business course at Santa Monica College. In addition to well-recognized expertise in the areas of marketing and management, Ms. Kelly has extensive industry experience in today's business environment. Ms. Kelly earned her master's degree from UCLA and balances her first-hand business experience with strong teaching credentials built throughout her years of experience in the classroom.

​Dr. Chuck Williams is Professor of Management in the Andre B. Lacy School of Business, formerly known as the College of Business, at Butler University. Dr. Williams previously served as Dean of the College of Business at Butler University, Dean of Eberhardt School of Business at the University of the Pacific, and Associate Professor of Management at the M.J. Neeley School of Business at Texas Christian University. Dr. Williams has also served as Associate Dean and Chair of Management and has taught at Michigan State University and Oklahoma State University. Dr. Williams received his BA in psychology from Valparaiso University. He specialized in organizational behaviour, human resources, and strategic management, while earning his MBA and PhD in Bbusiness Aadministration from Michigan State University. His research interests include employee recruitment and turnover, performance appraisal, and employee training and goal setting. Dr. Williams has published research in the Journal of Applied Psychology, Academy of Management Re-view, Human Resource Management Review, Personnel Psychology, and the Organizational Research Methods Journal. He was a member of the Journal of Management’s editorial board and currently serves as a reviewer for numerous other academic journals. He was also webmaster for the Research Methods Division of the Academy of Management.​

Dr. Kim Snow is an Associate Professor of Marketing at York University. Dr. Snow received her diploma in Business Administration from Wilfrid Laurier University and her MBA and PhD from the University of Bradford, UK. She has been a member of the faculty at York University since 1992. Dr. Snow has published numerous articles in the areas of service marketing, service quality, customer satisfaction, and marketing research. She has worked with the American Marketing Association Student Chapters and has participated in several advisory and editorial boards. Prior to joining York University, Dr. Snow spent 17 years working in the financial services industry.