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Clinical Medical Assisting: A Professional, Field Smart Approach to the Workplace, 2nd Edition

Michelle Heller, CMA (AAMA), RMA

  • Copyright 2017
  • {{checkPublicationMessage('Published', '2016-01-01T00:00:00+0000')}}
Starting At $77.95 See pricing and ISBN options
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Clinical Medical Assisting: A Professional, Field Smart Approach to the Workplace 2nd Edition by Michelle Heller, CMA (AAMA), RMA
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Overview

More than ever before, medical assistants today must perform complex tasks, possess strong computer and patient screening skills, and communicate effectively with patients and other medical professionals. CLINICAL MEDICAL ASSISTING: A PROFESSIONAL, FIELD SMART APPROACH TO THE WORKPLACE, Second Edition, gives readers the confidence to succeed in this demanding profession by thinking on a higher level, developing critical problem-solving skills, and mastering the necessary clinical competencies and technical skills. Newly organized for greater effectiveness, the Second Edition of this unique text includes new chapters on Clinical Trends in Health Care, Health Coaching and Patient Navigation, and Specialty Procedures. The new edition is also aligned and mapped to current ABHES standards and the newly approved 2015 CAAHEP standards. The text’s practical, toolbox approach, combined with in-depth electronic medical records training, will help readers begin their journey to becoming successful, professional clinical medical assistants.

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Meet the Authors

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Michelle Heller, CMA (AAMA), RMA

Currently a faculty member at Columbus State Community College, Michelle Heller has worked in health care and health care education for the past 30 years. She has received a variety of “Outstanding Teacher” awards from institutions in which she has taught, as well as the Ohio Council of Private Career Schools and Colleges. A frequent presenter and the author of multiple textbooks, Heller has served as both director of education and director of the Medical Assisting Program for the Ohio Institute of Health Careers. She also serves on the ABHES Medical Assisting programmatic accreditation committee.

What's New

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  • In addition to being aligned and mapped to current ABHES standards and the newly approved 2015 CAAHEP standards, the Second Edition has been reorganized for greater effectiveness, focusing on the latest trends in health care and the medical assistant’s role in affordable care organizations.
  • The Second Edition includes several new chapters providing detailed coverage of important current topics in the field, including clinical trends in health care, health coaching and patient navigation, and specialty procedures.
  • Each chapter includes a “Professionalism Mentor” feature, written by a nurse manager of clinical development for Ohio Health Physician’s Group, which explores how relevant professionalism keys introduced in chapter 1 correlate with chapter material.
  • New “Solve the Case” activities open and conclude each chapter, encouraging readers to think critically about the content and consider the real-world applications of key concepts.
  • The author has updated content and visuals throughout the text, expanding and redesigning all systems chapters to help readers think and perform at a higher level, as well as adding more than 100 new photos to showcase the latest technology and techniques they are likely to encounter as working professionals.

Features

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  • The author introduces and reinforces the uses of EHR technology throughout the text, focusing on electronic charting and electronic medical records in order to give readers a solid grounding in these essential elements of modern medical assisting.
  • In addition to breaking down even complex material for easier understanding, step-by-step procedures include rationales for each action, visual illustrations, progress note documentation samples, and behavioral components required for successful completion.
  • Feature boxes integrated within each chapter highlight real-world topics important for professional success as a medical assistant, such as field smarts, electronic medical records, critical thinking, patient education, and more.
  • The end of each chapter includes a Certification Review quiz with 10 multiple-choice questions that cover chapter material in the style of medical assistant certification exams, providing valuable preparation for readers interested in becoming certified.
  • A detailed guide mapping text content to the ABHES and 2015 CAAHEP standards is available on the Instructor Companion Website, making it easier to align reading and course activities to current professional standards.

Table of Contents

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1. Journey to Professionalism.
2. Clinical Trends in Health Care.
3. The Complete Medical Record.
4. Fundamentals of Documentation.
5. Conducting a Patient Interview.
6. Assisting Patients with Special Needs.
7. Patient Navigation and Health Coaching.
8. Principles of Infection Control.
9. Sterilization Procedures, Instrument Identification, and Surgical Supplies.
10. Assisting with Minor Surgeries.
11. Vital Signs and Measurements.
12. The Physical Exam.
13. Eye and Ear Examinations and Procedures.
14. Cardiovascular Exams and Procedures.
15. Pulmonary Examinations and Procedures.
16. Gastrointestinal Exams and Procedures.
17. Women’s Health Issues: Obstetrics and Gynecology.
18. Urology and Male Reproductive Examinations and Procedures.
19. Other Specialty Procedures.
20. Diet and Nutrition
21. Evaluation and Care of the Pediatric Patient.
22. Orthopedics, Rehabilitation, and Physical Therapy.
23. Fundamentals of the Medical Laboratory.
24. Blood Collection Techniques.
25. Urinalysis.
26. Hematology and Coagulation Studies.
27. Microbiology.
28. Clinical Chemistry and CLIA Waived Testing.
29. Diagnostic Imaging.
30. Fundamentals of Pharmacology.
31. Dosage Calculations.
32. Administration of Parenteral Medications.
33. Responding to Medical Office Emergencies.

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Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1305944305
  • ISBN-13: 9781305944305
  • RETAIL $139.95
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Media Options

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  • ISBN-10: 1305875028
  • ISBN-13: 9781305875029
  • RETAIL $673.95

  • ISBN-10: 130587501X
  • ISBN-13: 9781305875012
  • RETAIL $3375.95
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MindTap Options

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MindTap
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1305861191
  • ISBN-13: 9781305861190
  • RETAIL $99.95

  • ISBN-10: 1305110978
  • ISBN-13: 9781305110977
  • RETAIL $99.95
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Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 0357700406
  • ISBN-13: 9780357700402
  • RETAIL $77.95

  • ISBN-10: 1305110862
  • ISBN-13: 9781305110861
  • RETAIL $204.95
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Supplements

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Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

MindTap Medical Assisting, 2 terms (12 months) Instant Access for Heller’s Clinical Medical Assisting: A Professional, Field Smart Approach to the Workplace

ISBN: 9781305110977
MindTap Medical Assisting for Heller’s Clinical Medical Assisting: A Professional, Field Smart Approach to the Workplace, 2nd Edition is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course—to provide engaging content, to challenge every individual, and to build their confidence. Empower students to accelerate their progress with MindTap. MindTap: Powered by You. MindTap gives you complete ownership of your content and learning experience. Customize the interactive syllabi, emphasize the most important topics, and add your own material or notes in the eBook.

MindTap Medical Assisting, 4 terms (24 months) Instant Access for Heller’s Clinical Medical Assisting: A Professional, Field Smart Approach to the Workplace

ISBN: 9781305861190
MindTap Medical Assisting for Heller’s Clinical Medical Assisting: A Professional, Field Smart Approach to the Workplace, 2nd Edition is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course—to provide engaging content, to challenge every individual, and to build their confidence. Empower students to accelerate their progress with MindTap. MindTap: Powered by You. MindTap gives you complete ownership of your content and learning experience. Customize the interactive syllabi, emphasize the most important topics, and add your own material or notes in the eBook.

FOR STUDENTS

Medical Assisting Exam Review Online 2.0, 2 Terms (12 Months) Instant Access

ISBN: 9781305944305
MEDICAL ASSISTING EXAM REVIEW ONLINE (MAERO) 2.0 helps students improve their scores while lowering test-taking stress. Mapped against current certification standards from the AAMA, AMT, and NCCT, MAERO 2.0 features a database of more than 2,000 questions that users can select using criteria from the core curriculum for medical assistants. MAERO 2.0 enables a highly personalized learning experience for students, who can track their progress, target specific subject areas for reinforcement, create customized content-area exams for practice, and sit for “mock exams” with time limits that mirror real-world testing environments. Question and answer choice randomization means students can revisit material as much as needed, while rationales for incorrect responses enhance learning and deepen understanding. MAERO 2.0 also integrates key analytics and tracking, allowing administrators and faculty to assess individual and group performance over time. Whether students are preparing for the CMA, RMA, CMAS, or NCMA exam, MAERO 2.0 delivers cutting-edge test preparation for certification and career success.

MindTap Medical Assisting, 4 terms (24 months) Instant Access for Heller’s Clinical Medical Assisting: A Professional, Field Smart Approach to the Workplace

ISBN: 9781305861190
MindTap Medical Assisting for Heller’s Clinical Medical Assisting: A Professional, Field Smart Approach to the Workplace, 2nd Edition is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course—to provide engaging content, to challenge every individual, and to build their confidence. Empower students to accelerate their progress with MindTap. MindTap: Powered by You. MindTap gives you complete ownership of your content and learning experience. Customize the interactive syllabi, emphasize the most important topics, and add your own material or notes in the eBook.

MindTap Medical Assisting, 2 terms (12 months) Instant Access for Heller’s Clinical Medical Assisting: A Professional, Field Smart Approach to the Workplace

ISBN: 9781305110977
MindTap Medical Assisting for Heller’s Clinical Medical Assisting: A Professional, Field Smart Approach to the Workplace, 2nd Edition is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course—to provide engaging content, to challenge every individual, and to build their confidence. Empower students to accelerate their progress with MindTap. MindTap: Powered by You. MindTap gives you complete ownership of your content and learning experience. Customize the interactive syllabi, emphasize the most important topics, and add your own material or notes in the eBook.

Cengage’s Medical Assisting: Comprehensive Clinical and Administrative Skills, 2 terms (Instant Access)

ISBN: 9781305875012
MEDICAL ASSISTING, 2 terms (12 months) Instant Access for CENGAGE’S MEDICAL ASSISTING: COMPREHENSIVE CLINICAL AND ADMINISTRATIVE SKILLS is more essential than ever in today's rapidly evolving health care industry. Renewed focus on curriculum excellence, certification, and critical externships are all part of the performance criteria. Medical Assistants train in both clinical procedures and administrative tasks, including: Human anatomy, physiology, and pathology; Medical terminology; Keyboarding and computer applications; Recordkeeping and accounting; Coding and insurance processing; Laboratory techniques; Clinical and diagnostic procedures; Pharmacology; Medication administration; First Aid; Office practices; Patient relations; and Medical law and ethics. CENGAGE’S MEDICAL ASSISTING: COMPREHENSIVE CLINICAL AND ADMINISTRATIVE SKILLS provides future medical assistants with narrated, step-by-step video training in all of these key clinical and administrative skills. Contact your Learning Consultant for custom pricing.

Cengage’s Medical Assisting: Clinical Skills, 2 terms (Instant Access)

ISBN: 9781305875029
MEDICAL ASSISTING, 2 terms (12 months) Instant Access for CENGAGE’S MEDICAL ASSISTING: CLINICAL SKILLS is more essential than ever in today's rapidly evolving health care industry. Renewed focus on curriculum excellence, certification, and critical externships are all part of the performance criteria. Medical Assistants train extensively in clinical and professional procedures including: Human anatomy, physiology, and pathology; Medical terminology; Laboratory techniques; Clinical and diagnostic procedures; Pharmacology; Medication administration; First Aid; Office practices; Patient relations; and Medical law and ethics. CENGAGE’S MEDICAL ASSISTING: CLINICAL SKILLS provides future medical assistants with narrated, step-by-step video training in all of these key clinical skills. Contact your Learning Consultant for custom pricing.