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See Most Recent Edition

CompTIA A+ Guide to IT Technical Support, 10th Edition, 10th Edition

Jean Andrews, Joy Dark Shelton, Jill West

  • Copyright 2020
  • {{checkPublicationMessage('Published', '2019-05-20T00:00:00+0000')}}
Starting At $77.95 See pricing and ISBN options
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CompTIA A+ Guide to IT Technical Support, 10th Edition 10th Edition by Jean Andrews/Joy Dark Shelton/Jill West
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Overview

Provide a comprehensive introduction to IT technical support as Andrews/Dark/West's COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 10E explains how to work with users as well as install, maintain, troubleshoot and network computer hardware and software. This step-by-step, highly visual, best-selling approach uses CompTIA A+ Exam objectives as a framework to prepare students for 220-1001 and 220-1002 certification exams. Each chapter covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards. Students study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices and Windows 10. In addition, Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide certification test preparation and interactive activities to prepare future IT support technicians or administrators.

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Meet the Authors

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Jean Andrews

Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

Joy Dark Shelton

Joy Dark Shelton has worked in the IT field as a help-desk technician providing first-level support for a company with presence in 29 states. She has also worked as a second-tier technician in healthcare IT and as an operations specialist designing support protocols and structures, where her CompTIA A+ and HIT certifications have been particularly useful. As an instructor, Ms. Shelton has taught online IT and has taught English as a second language in the United States and South America. She has helped write several successful technical textbooks with Ms. Andrews. Ms. Shelton lives in northwest Georgia with her two daughters and pet Doberman.

Jill West

Jill West authors Cengage courses for CompTIA Cloud+, CompTIA Network+, Data Communications, Technology for Success and the popular Shelly Cashman Series. She has taught kindergarten through college and currently teaches computer technology courses at Georgia Northwestern Technical College. Jill specializes in designing innovative, critical-thinking activities and building courses that teach to popular IT certifications. She regularly presents at conferences and webinars on preparing for CompTIA certifications, teaching cloud computing and computer networking and mentoring lifelong student learners in IT. She’s a member of the 2019 inaugural cohort of Faculty Ambassadors for AWS Educate and is currently an AWS Academy Accredited Educator. Jill and her husband, Mike, live in northwest Georgia with two children at home and two off to college.

What's New

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  • REALISTIC NEW HARDWARE SIMULATIONS IN MINDTAP PROVIDE INVALUABLE VIRTUAL LEARNING EXPERIENCES. Engaging, memorable photographs saturate each hardware simulation for this edition to clarify concepts and surround learners with a more authentic virtual learning environment that encourages learning by doing.
  • STRENGTHENED, IN-DEPTH QUESTIONS AND CLEAR PRESENTATION PREPARES STUDENTS FOR A+ EXAM. Extensive and stronger scenario-based questions and more meaningful context provide learners with additional in-depth preparation opportunities for today's A+ exam.

Features

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  • UNIQUE A+ TABLE OF CONTENTS OFFERS QUICK REFERENCE TO KEY EXAM TOPICS. With this edition's Table of Contents, readers can immediately identify key topics that are relevant to the CompTIA A+ exams and efficiently locate where those topics are addressed within this edition.
  • SPECIAL ICONS AND SPECIFIC FEATURES HIGHLIGHT CONTENT FOR COMPTIA A+ EXAMS. These unique icons and features throughout this edition make it easy for students to identify content covered on the CompTIA A+ 220-1001 and 220-1002 certification exams. Students are able to focus their study efforts effectively when reviewing for these exams.
  • LEARNING TOOLS AND LEARNING FEATURES HELP STUDENTS MASTER KEY MATERIAL. This edition offers a wealth of visually rich learning resources and features to reinforce the authors' best-selling learn-by-doing approach. These include Applying Concepts, Key Terms, Thinking Critically, Hands-On Projects and Real Problems, Real Solutions features.
  • MINDTAP ONLINE COURSE OFFERS VIRTUAL PRACTICE including: a pre and post CompTIA A+ customizable, practice exam, chapter assessments, simulated labs for hardware and software skills, videos and virtual machine labs for software skills--all auto-graded

Table of Contents

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1. Taking a Computer Apart and Putting It Back Together.
2. All About Motherboards.
3. Processors and Memory.
4. Power Supplies and Troubleshooting Computer Problems.
5. Hard Drives and Other Storage Devices.
6. Supporting I/O Devices.
7. Setting up a Local Network.
8. Network Infrastructure and Troubleshooting.
9. Supporting Mobile Devices.
10. Customizing Systems, Virtualization Networks, and Managing Printers.
11. Comparing Operating Systems and User Experience.
12. Installing Operating Systems.
13. Maintaining Windows.
14. Optimizing Windows.
15. Troubleshooting Windows Startup.
16. Securing Windows Resources.
17. Security Strategies.
18. Linux and MacOS.
Appendix A: Safety Procedures and Environmental Concerns.
Appendix B: Entry Points for Startup Processes.
Appendix C: CompTIA A+ Acronyms.

Compare Buying Options

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MindTap Options

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MindTap
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 0357108310
  • ISBN-13: 9780357108314
  • RETAIL $99.95

  • ISBN-10: 0357108337
  • ISBN-13: 9780357108338
  • RETAIL $99.95
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Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 0357689275
  • ISBN-13: 9780357689271
  • RETAIL $77.95

  • ISBN-10: 0357108299
  • ISBN-13: 9780357108291
  • RETAIL $193.95
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Supplements

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Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR STUDENTS

Lab Manual for CompTIA A+ Guide to IT Technical Support

ISBN: 9780357440780
The Laboratory Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

MindTap for Andrews/Dark/West's CompTIA A+ Guide to IT Technical Support, 1 term Instant Access

ISBN: 9780357108314
MindTap for Andrews/Dark/West's CompTIA A+ Guide to IT Technical Support, 10th Edition is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course--to provide engaging content, to challenge every individual and to build their confidence. Empower students to accelerate their progress with MindTap. With MindTap and Andrews/Dark/West's leading A+ GUIDE TO IT TECHNICAL SUPPORT, 10th Edition you can prepare learners for success on today's CompTIA A+ exams while helping them master the latest IT knowledge and skills necessary to become a successful IT support technician or administrator. MindTap gives you complete ownership of your content and learning experience. Customize the interactive syllabi, emphasize the most important topics and add your own material or notes for a more authentic learning experience. Students can take a pre-course assessment quiz to gauge what they know and learn in the course. A post-course assessment quiz replicates the experience of sitting for the actual CompTIA A+ certification exams and highlights areas for additional study. The IQ app provides hundreds of questions for creating tests, while student-facing practice assessment questions help learners prepare for the A+ certification exams. Live virtual machine labs with auto-grading allow learners to practice, explore, and try different solutions in a safe, sandbox environment using real Cisco hardware and virtualized Windows, Linux, and UNIX operating systems.

MindTap for Andrews/Dark/West's CompTIA A+ Guide to IT Technical Support, 2 terms Instant Access

ISBN: 9780357108338
MindTap for Andrews/Dark/West's CompTIA A+ Guide to IT Technical Support, 10th Edition is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course--to provide engaging content, to challenge every individual and to build their confidence. Empower students to accelerate their progress with MindTap. With MindTap and Andrews/Dark/West's leading A+ GUIDE TO IT TECHNICAL SUPPORT, 10th Edition you can prepare learners for success on today's CompTIA A+ exams while helping them master the latest IT knowledge and skills necessary to become a successful IT support technician or administrator. MindTap gives you complete ownership of your content and learning experience. Customize the interactive syllabi, emphasize the most important topics and add your own material or notes in the ebook.