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Therapeutic Communication for Health Care Professionals, 5th Edition

Carol D. Tamparo, Wilburta (Billie) Q. Lindh, Michelle Blesi

  • Copyright 2024
  • {{checkPublicationMessage('Published', '2023-03-23T00:00:00+0000')}}
Starting At $77.95 See pricing and ISBN options
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Therapeutic Communication for Health Care Professionals 5th Edition by Carol D. Tamparo/Wilburta (Billie) Q. Lindh/Michelle Blesi
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Overview

Nuanced and practical, Tamparo/Lindh/Blesi's THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS, 5th Edition, is the ideal reference for helping students learn to think critically and react to patients with therapeutically appropriate responses. Chapters discuss good and bad responses caregivers can have to stressful situations and techniques for improvement to help students communicate effectively, ease patient anxiety, increase compliance and enhance health care interactions for all. Case studies engage students in the content from each chapter's first page, reinforcing communication strategies with more practice cases, boxed features, role-play exercises and end-of-chapter questions. Whether facing end-of-life situations, substance use and abuse, mental illness or other stressful scenarios, students will develop an arsenal of soft skills to help patients cope.

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Meet the Authors

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Carol D. Tamparo

Dr. Tamparo, Ph.D., CMA-A (AAMA), is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants.

Wilburta (Billie) Q. Lindh

Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants.

Michelle Blesi

Michelle Blesi, MA, CMA (AAMA), is a full-time faculty member and Program Director at Century Community College in White Bear Lake, Minnesota. Michelle has over 35 years of combined experience in the health care industry and the education field. The author of MEDICAL ASSISTING ADMINISTRATIVE AND CLINICAL COMPETENCIES textbook and SME on several other allied health titles and ancillary products, including MOSS and CTC 3.0, Michelle enjoys bringing her career experience into the classroom and making a difference in students' lives. In addition to being Program Director, she teaches both Clinical and Laboratory courses and Administrative Procedures for Medical Assistants, both traditional and online. Additionally, she is the practicum coordinator and oversees the clinical externships for the program. Michelle has been awarded the Board of Trustees Outstanding Educator Award, Golden Apple Award and Exemplary Faculty Member during her tenure at the college.

What's New

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  • Expanded alternatives in the Therapeutic Communication in Complementary Medicine chapter include content on mind/body therapies and new content on additional alternative therapies, including Tai chi, coining, hypnosis, reiki and myofascial release.
  • Revised discussion on factors that influence grief in The Therapeutic Response to Clients Experiencing Loss, Grief, Dying, and Death chapter includes how stress and the grieving process can affect health care professionals.
  • Expanded discussions on depression, new types of depression based on the DSM-5 and the Patient Health Questionnaire diagnostic tool in The Therapeutic Response to Clients Who Have Depression and/or are Experiencing Suicidal Thoughts chapter help health care professionals understand the various types of depression clients may experience.
  • De-escalation techniques in The Therapeutic Response to Clients who are Angry, Aggressive, Abused, or Abusive chapter present the LOWLINE model used by health care professionals in de-escalating anger and violent situations.
  • End-of-Life Discussions: Content updates clarify student understanding of life-altering and life-threatening illnesses, death and dying and the latest information on assisted-death legislation and hospice care.
  • Improved Design: All cartoons were replaced with full-color photographs to more realistically illustrate real-life examples of chapter concepts, while updated icons highlight key topics in Self-Awareness, Culture, Legal and Professionalism.

Features

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  • Hands-On Practice: Case studies, examples and highlighted techniques for effective communication prepare readers to work in a variety of settings with a diverse set of clients.
  • Early Engagement: A case study at the start of every chapter asks readers to consider some of the challenges health care professionals face and offers insights and solutions to help manage them.
  • Bold Direction: Bolded key terms throughout the text help readers remember the concepts that matter, while a thorough glossary defines them and serves as a go-to study reference.
  • Critical Pause: “Stop and Consider” questions and end-of-chapter activities offer readers opportunities to think about situations and problems and apply effective therapeutic communication strategies.
  • Time-Saving Tools: Easy access to Instructor Resources that provide an Instructor’s Manual with additional case studies and lesson plans, as well as customizable PowerPoint® presentations, Cengage Testing Powered by Cognero® and a solutions and answer guide for chapter activities.
  • The Therapeutic Communication in Complementary Medicine chapter explores emerging alternative therapies that harmonize with traditional medicine, as well as the potential for conflict and an approach for integrating the two perspectives.
  • Multicultural Focus: Continued attention to multicultural aspects of communication in the chapters and case studies encourages readers to understand and accept values, beliefs and customs different from their own.

Table of Contents

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1. Therapeutic Communication.
2. Multicultural Therapeutic Communication.
3. Therapeutic Communication in Complementary Medicine.
4. The Helping Interview.
5. The Therapeutic Response Across the Life Span.
6. The Therapeutic Response to Clients Who Are Stressed, Anxious, and Fearful.
7. The Therapeutic Response to Clients Who Are Angry, Aggressive, Abused, or Abusive.
8. The Therapeutic Response to Clients Who Have Depression and/or Are Experiencing Suicidal Thoughts.
9. The Therapeutic Response to Clients with Substance-Related and Addictive Disorders.
10. The Therapeutic Response to Clients with Life-Altering Illness.
11. The Therapeutic Response to Clients Experiencing Loss, Grief, Dying, and Death.
Appendix A: Theories of Growth and Development.
Appendix B: Defense Mechanisms.

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Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

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  • ISBN-10: 035761903X
  • ISBN-13: 9780357619032
  • RETAIL $99.95
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Traditional eBook and Print Options

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  • ISBN-10: 0357619080
  • ISBN-13: 9780357619087
  • RETAIL $77.95

  • ISBN-10: 0357619013
  • ISBN-13: 9780357619018
  • RETAIL $187.95

  • ISBN-10: 0357775422
  • ISBN-13: 9780357775424
  • RETAIL $207.95
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Supplements

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Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

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ISBN: 9780357619032
MindTap for Tamparo/Lindh/Blesi’s Therapeutic Communication for Health Care Professionals, 5th Edition, is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course -- to provide engaging content, challenge every individual and build student confidence. Empower students to accelerate their progress with MindTap. MindTap: Powered by You. MindTap gives you complete ownership of your content and learning experience. Customize the interactive syllabi, emphasize the most important topics and add your own material or notes in the ebook.