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Medical Assisting: Administrative & Clinical Competencies, 10th Edition

Michelle Blesi

  • Copyright 2026
  • {{checkPublicationMessage('Published', '2025-06-12T00:00:00+0000')}}
Starting At $77.95 See pricing and ISBN options
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Medical Assisting: Administrative & Clinical Competencies 10th Edition by Michelle Blesi
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Overview

Equip students with cognitive knowledge, psychomotor skills and affective behaviors to become successful entry-level medical assistants with Blesi's MEDICAL ASSISTING: ADMINISTRATIVE & CLINICAL COMPETENCIES, 10th Edition. This comprehensive resource ensures that content is aligned with current ABHES and CAAHEP standards and prepares students for national certification exams. Each section of the text identifies which learning objective it supports to allow for easy reading and review. Content has been updated throughout and highlights issues of growing importance, including telehealth, mental health and the interdisciplinary team and teamwork. Anatomy and Pathophysiology chapters now begin with a case study showing the relevance of the body system to medical assisting and includes practical applications throughout the chapters, providing real-world context.

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Meet the Authors

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Michelle Blesi

Michelle Blesi, MA, CMA (AAMA), is a full-time faculty member and Program Director at Century Community College in White Bear Lake, Minnesota. Michelle has over 35 years of combined experience in the health care industry and the education field. The author of MEDICAL ASSISTING ADMINISTRATIVE AND CLINICAL COMPETENCIES textbook and SME on several other allied health titles and ancillary products, including MOSS and CTC 3.0, Michelle enjoys bringing her career experience into the classroom and making a difference in students' lives. In addition to being Program Director, she teaches both Clinical and Laboratory courses and Administrative Procedures for Medical Assistants, both traditional and online. Additionally, she is the practicum coordinator and oversees the clinical externships for the program. Michelle has been awarded the Board of Trustees Outstanding Educator Award, Golden Apple Award and Exemplary Faculty Member during her tenure at the college.

What's New

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  • Streamlined chapters and revised procedures allow stronger focus on meeting CAAHEP and ABHES standards to prepare students for certification exams and employment.
  • MindTap online learning platform includes revisions, reflecting functionality enhancements, customization improvements and assessment updates.
  • The Anatomy and Pathophysiology chapters now include case studies and practical application boxes to show relevance to medical assistants and how it relates to their job skills.
  • Expanded coverage on additional topics in telehealth, mental disorders, screening and teamwork provide additional emphasis on the medical assistant’s role in these areas.

Features

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  • Chapters are organized by learning objects based on current ABHES standards, 2022 CAAHEP standards and national medical assisting certification exams.
  • Easy-to-follow, step-by-step procedures strengthen general, administrative and clinical competencies with additional criteria to assist with evaluating performance.
  • Updated coverage of A&P presents medical terminology within a meaningful context to review diagnostic tests, diseases and disorders and treatments that students must know.
  • Updated full-color photos, illustrations, real charts and current tables visually reinforce how the concepts students are reading are used in today’s medical environment.

Table of Contents

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Section I: MEDICAL ASSISTING FOUNDATIONS.
Unit 1: Introduction to Healthcare.
1. The Medical Assistant, Health Care Team, and Medical Environment.
2. Professionalism.
3. Legal and Ethical Issues.
4. Applying Communication Skills.
5. Medical Terminology.
Section II: STRUCTURE AND FUNCTION OF THE BODY.
Unit 2: Anatomy and Physiology of the Human Body.
6. Body Structure, Anatomic Descriptors, and Genetics.
7. The Nervous System.
8. The Senses.
9. The Integumentary System.
10. The Skeletal System.
11. The Muscular System.
12. The Respiratory System.
13. The Circulatory System.
14. The Immune System.
15. The Digestive System.
16. The Urinary System.
17. The Endocrine System.
18. The Reproductive System.
Section III: THE FRONT OFFICE.
Unit 3: Business Communications.
19. Telephone Communications.
20. Written Communications.
21. The Office Environment, Computers, and Equipment.
Unit 4: Beginning the Patient’s Record.
22. Scheduling Appointments and Receiving Patients.
23. The Medical Record, Documentation, and Filing.
Unit 5: Medical Insurance and Coding.
24. Health Insurance.
25. Procedural and Diagnostic Coding.
Unit 6: Revenue Cycle Management.
26. Patient Accounts.
27. Preparing Insurance Claims and Posting Insurance Payments.
28. Patient Billing, Posting Patient Payments, and Collecting Fees.
29. Banking Procedures.
30. Accounts Payable and Accounting Procedures.
Section IV: THE BACK OFFICE.
Unit 7: Preparing for Clinical Procedures.
31. Infection Control and Medical Asepsis.
32. The Medical History and Patient Screening.
33. Body Measurements and Vital Signs.
34. Preparing for Examinations.
Unit 8: Assisting with Examinations.
35. The Physical Exam.
36. Specialty Examinations and Procedures.
37. OB/GYN Examinations.
38. Pediatric Examinations.
39. Geriatrics.
40. Mental Health.
Unit 9: Laboratory Procedures.
41. The Physician's Office Laboratory.
42. Specimen Collection and Processing.
43. Blood Specimen Collection.
44. Diagnostic Testing.
Unit 10: Cardiology and Radiology Procedures.
45. Cardiology Procedures.
46. Radiology Procedures.
Unit 11: Minor Surgical Procedures.
47. Preparing for Surgery.
48. Assisting with Minor Surgery.
Unit 12: Medication Administration Procedures.
49. Pharmacology Fundamentals.
50. Measurement Systems, Basic Mathematics, and Dosage Calculations.
51. Administering Oral and Noninjectable Medications.
52. Administering Injections and Immunizations.
Unit 13: First Aid and Responding to Emergencies.
53. Emergencies in the Medical Office and the Community.
54. First Aid for Accidents and Injuries.
Unit 14: Rehabilitation and Health Living.
55. Rehabilitation.
56. Nutrition, Exercise, and Healthy Living.
Section V: PREPARING FOR EMPLOYMENT.
Unit 15: Workplace Readiness.
57. Practicum and the Job Search.
58. Managing the Office.

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MindTap Options

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MindTap
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

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  • ISBN-10: 821411361X
  • ISBN-13: 9798214113616
  • RETAIL $99.95
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Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 8214113660
  • ISBN-13: 9798214113661
  • RETAIL $77.95

  • ISBN-10: 821411358X
  • ISBN-13: 9798214113586
  • RETAIL $179.95
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Supplements

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Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR STUDENTS

MindTap for Blesi’s Medical Assisting: Administrative & Clinical Competencies, 4 terms Instant Access

ISBN: 9798214113616
MindTap for Blesi's MEDICAL ASSISTING: ADMINISTRATIVE & CLINICAL COMPETENCIES, 10th Edition, is a fully digital online learning solution that is easily customizable and integrates into your school's learning management system and gradebook functionality. This award-winning platform is organized to follow the print core text. The Leaning Path approach includes readings, application and assessment activities. An eBook with audio and highlighting features is included, offering students the opportunity to create their own unique study guide. Flash cards, videos and interactive activities engage students with real-world scenarios, including our Medical Office Simulation Software (MOSS 4.0) with over 100 activities in both practice and assessment modes! A robust Certification Exam Prep application provides students with great practice options to be well-prepared for their certification exams!