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The Administrative Professional: Technology and Procedures, 5th Edition |

Dianne S. Rankin, Kellie A. Shumack, Eva Turczyniak

  • Copyright 2024
  • {{checkPublicationMessage('Published', '2023-01-18T00:00:00+0000')}}
Starting At $59.95 See pricing and ISBN options
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The Administrative Professional: Technology and Procedures 5th Edition by Dianne S. Rankin/Kellie A. Shumack/Eva Turczyniak
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Overview

​The fifth Canadian edition of The Administrative Professional is designed to support students as they develop the knowledge and skills necessary to be competitive and successful in today’s office environments. This includes how factors such as globalization, technology, and legislation affect the role of an administrative professional. Informed by industry standards, this resource helps students develop a broad range of key skills in areas such as human relations, communication, and critical thinking, all outlined in Employability Skills 2000+.​

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Meet the Authors

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Dianne S. Rankin

?Dianne S. Rankin is an author, consulting editor, and developer of instructional materials for textbooks, websites, and ancillaries for education publishers. Dianne has taught at the high-school and community-college levels and continues to teach computer classes for businesses and organizations. She has presented at many professional conferences and has been active in the National Business Education Association and Delta Pi Epsilon. In addition, Dianne has had firsthand experience as an administrative assistant.?

Kellie A. Shumack

​Kellie A. Shumack is an associate professor of instructional technology and the department head of Curriculum, Instruction, and Technology in the College of Education at Auburn University at Montgomery. She has worked as an administrative assistant and has taught for over 20 years at the secondary, community-college, and university levels. Kellie has designed and taught numerous college courses, both in the online and face-to-face environments. She has written multiple peer-reviewed journal articles, two textbooks, and several book chapters and has presented at over 40 professional conferences. Kellie was awarded the 2012 Auburn Montgomery College of Education Excellence in Teaching Award and the 2010 Delta Pi Epsilon Outstanding Doctoral Research Award.​

Eva Turczyniak

​Eva Turczyniak joined Sheridan College in 2004 as a professor in the Pilon School of Business. Her teaching experience includes delivering a variety of courses in the office administration, legal, executive, and general programs, as well as in the business diploma programs. During her time at Sheridan, Eva has developed a number of courses in different teaching formats (hybrid, face-to-face, online, and flipped). Her industry experience includes over 10 years working as a legal administrative assistant for law firms in Brantford and Toronto. Eva’s educational credentials include a legal office administration diploma and a law clerk certificate from Sheridan College, as well as an Honours BA in Sociology and an MA in Labour Studies from McMaster University.​

What's New

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  • The 5th edition has been updated throughout to reflect the latest developments in technology, tools and administrative procedures. Some of these enhancements include an extensive description of workplace collaboration and productivity tools, outlining new work environments, understanding unconscious bias and different conflict management styles.
  • The textbook further expands its discussion on better understanding equity, diversity, and inclusion in every aspect of an administrative professional’s role. Many of the soft skills have also been updated to reflect the new skills organizations are seeking in administrative professionals.
  • New Concept Check Questions to help learners check their understanding appear frequently throughout the Chapter Reading for each chapter.
  • New interviews with Industry Professionals. Throughout this engaging video series, professionals from a cross-section of industries share their experiences, which help bring concepts to life. Students are provided with immediate feedback as they complete the questions that accompany each video.
  • Updated simulations are automatically graded to provide students with instant feedback.
  • The Virtual Assistant Simulation and accompanying textbook chapter have been significantly updated and revised to align with this growing area for administrative professionals.

Features

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  • ​The Cengage Canada Teaching Advantage delivers research-based instructor resources that promote student engagement and higher-order thinking to enable the success of Canadian students and educators. With a focus on quality, all of our resources are copyedited and questions are reviewed to ensure the content is accurate and relevant to the new edition.​
  • ​MindTap is the online learning platform that helps you stay organized and study effectively by providing all your course materials and study tools in one place. Along with additional course content, MindTap lets you highlight, take notes, create flashcards, and more.​
  • ​Videos of Canadian industry professional interviews provide valuable insights into the real-world application of the chapters concepts. ​
  • ​Video Assessments show real-life scenarios that feature realistic business challenges. With limited experience working in a business environment, these videos provide students with a better understanding of the logistical and interpersonal challenges that businesses encounter. ​
  • ​Auto-graded simulations allow students to develop hard skills like minute taking, filing, and financial resources management, while developing soft skills like critical thinking, communication, and organization. Each chapter now includes a simulation, and the Virtual Assistant Simulation has been heavily expanded and revised. ​
  • ​Cool Tools are projects that provide students with resources to further their soft skills. In one example, students are asked to write a short description of terms like “honesty,” “fairness,” and “respect” and diagram them using mind-mapping software.​
  • ​Mini cases are written in the first person by someone facing a variety of workplace challenges. The student must respond to the challenges and showcase their critical-thinking and decision-making skills. ​
  • ​Reflective essays ask students to consider the chapter’s topics and reflect on their real-world applications, preparing them for their future careers. ​

Table of Contents

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​Preface
Key Features

Part 1: The Workplace Environment and You
Chapter 1: Entering the Workforce and Becoming a Professional
Chapter 2: Managing and Organizing Yourself, Your Time, and Your Workspace
Chapter 3: Working Ethically
Chapter 4: Developing Customer Focus

Part 2: Communication—The Key to Your Success
Chapter 5: Improving Communication Skills
Chapter 6: Communicating With Technology
Chapter 7: Developing Effective Presentations

Part 3: Administrative Support—Your Responsibilities
Chapter 8: Handling Mail and Using Reprographic Equipment
Chapter 9: Maintaining Financial Records
Chapter 10: Managing Physical and Electronic Records
Chapter 11: Planning and Organizing Meetings and Other Events
Chapter 12: Coordinating Business Travel

Part 4: Planning Your Future
Chapter 13: Seeking Employment
Chapter 14: Becoming a Virtual Assistant
Chapter 15: Leading With Confidence

Glossary
Index​

Compare Buying Options

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MindTap Options

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MindTap
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1778412564
  • ISBN-13: 9781778412561
  • RETAIL $99.95
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Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 177841253X
  • ISBN-13: 9781778412530
  • RETAIL $59.95

  • ISBN-10: 1774747790
  • ISBN-13: 9781774747797
  • RETAIL $135.95

  • ISBN-10: 1778416446
  • ISBN-13: 9781778416446
  • RETAIL $155.95
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Supplements

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Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR STUDENTS

MindTap Instant Access (12 Months/Multi Term) for Rankin's The Administrative Professional

ISBN: 9781778412561