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See Most Recent Edition

The Administrative Professional: Technology and Procedures, 4th Edition |

Dianne S. Rankin, Kellie A. Shumack, Eva Turczyniak

  • Copyright 2020
  • {{checkPublicationMessage('Published', '2019-01-03T00:00:00+0000')}}
Starting At $77.95 See pricing and ISBN options
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The Administrative Professional: Technology and Procedures 4th Edition by Dianne S. Rankin/Kellie A. Shumack/Eva Turczyniak
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Overview

The Fourth Canadian edition of The Administrative Professional is designed to support students as they develop the knowledge and skills necessary to be competitive and successful in today’s office environments. Informed by industry standards, this resource helps students develop a broad range of key skills from areas including human relations, communication, and critical -thinking, all outlined in Employability Skills 2000+.

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Meet the Authors

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Dianne S. Rankin

?Dianne S. Rankin is an author, consulting editor, and developer of instructional materials for textbooks, websites, and ancillaries for education publishers. Dianne has taught at the high-school and community-college levels and continues to teach computer classes for businesses and organizations. She has presented at many professional conferences and has been active in the National Business Education Association and Delta Pi Epsilon. In addition, Dianne has had firsthand experience as an administrative assistant.?

Kellie A. Shumack

​Kellie A. Shumack is an associate professor of instructional technology and the department head of Curriculum, Instruction, and Technology in the College of Education at Auburn University at Montgomery. She has worked as an administrative assistant and has taught for over 20 years at the secondary, community-college, and university levels. Kellie has designed and taught numerous college courses, both in the online and face-to-face environments. She has written multiple peer-reviewed journal articles, two textbooks, and several book chapters and has presented at over 40 professional conferences. Kellie was awarded the 2012 Auburn Montgomery College of Education Excellence in Teaching Award and the 2010 Delta Pi Epsilon Outstanding Doctoral Research Award.​

Eva Turczyniak

​Eva Turczyniak joined Sheridan College in 2004 as a professor in the Pilon School of Business. Her teaching experience includes delivering a variety of courses in the office administration, legal, executive, and general programs, as well as in the business diploma programs. During her time at Sheridan, Eva has developed a number of courses in different teaching formats (hybrid, face-to-face, online, and flipped). Her industry experience includes over 10 years working as a legal administrative assistant for law firms in Brantford and Toronto. Eva’s educational credentials include a legal office administration diploma and a law clerk certificate from Sheridan College, as well as an Honours BA in Sociology and an MA in Labour Studies from McMaster University.​

Features

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  • Critical Thinking Activities provide cases based on real-life situations that demand the use of critical- thinking skills.
  • Building Workplace Skills are career-focused projects tied to the chapter’s Learning Outcomes that help students apply the key concepts they have learned in each chapter.
  • People at Work boxes introduce students to people they will interact with on the job, from reception to the chair of the board of directors.
  • Skills at Work boxes provide tips on listening, speaking, nonverbal behaviour, writing, technology, and more.
  • The Do I Qualify? feature shows students actual job postings to introduce some of the chapter topics in that chapter, and link the chapter objectives to their future career as an administrative professional.
  • Offering personalized paths of dynamic assignments and applications, MindTap is a digital learning solution that turns cookie-cutter into cutting-edge, apathy into engagement, and memorizers into higher-level thinkers. MindTap enables students to analyze and apply chapter concepts through relevant assignments, and allows instructors to measure skills and promote better outcomes with ease. A fully online learning solution, MindTap combines all student learning tools—readings, multimedia, activities, and assessments—into a single learning path that guides the student through the curriculum. Instructors personalize the experience by customizing the presentation of these learning tools to their students, even seamlessly introducing their own content into the learning path.

Table of Contents

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Part 1: The Workplace Environment and You
Chapter 1: Entering the Workforce and Becoming a Professional
Chapter 2: Managing and Organizing Yourself, Your Time, and Your Workspace
Chapter 3: Working Ethically
Chapter 4: Developing Customer Focus

Part 2: Communication—The Key to Your Success
Chapter 5: Improving Communication Skills
Chapter 6: Communicating with Technology
Chapter 7: Developing Effective Presentations

Part 3: Administrative Support—Your Responsibilities
Chapter 8: Handling Mail and Using Reprographic Equipment
Chapter 9: Maintaining Financial Records
Chapter 10: Managing Physical and Electronic Records
Chapter 11: Planning and Organizing Meetings and Other Events
Chapter 12: Coordinating Business Travel

Part 4: Planning Your Future
Chapter 13: Seeking Employment
Chapter 14: Becoming a Virtual Assistant
Chapter 15: Leading with Confidence

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MindTap Options

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MindTap
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 0176861432
  • ISBN-13: 9780176861438
  • RETAIL $99.95
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Students: Buy now

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1774746905
  • ISBN-13: 9781774746905
  • RETAIL $77.95

  • ISBN-10: 0176832181
  • ISBN-13: 9780176832186
  • RETAIL $145.95
Instructor Next Steps
Students: Buy now

Supplements

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Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

MindTap Instant Access (12 Months/Multi Term) for Rankin's The Administrative Professional: Technology and Procedures

ISBN: 9780176861438

FOR STUDENTS

MindTap Instant Access (12 Months/Multi Term) for Rankin's The Administrative Professional: Technology and Procedures

ISBN: 9780176861438