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See Most Recent Edition

The Office: Procedures and Technology, 6th Edition

Mary Ellen Oliverio, William R. Pasewark, Bonnie R. White

  • Copyright 2013
  • {{checkPublicationMessage('Published', '2012-03-14T00:00:00+0000')}}
Starting At $77.95 See pricing and ISBN options
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Students: Buy now
The Office: Procedures and Technology 6th Edition by Mary Ellen Oliverio/William R. Pasewark/Bonnie R. White
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Overview

THE OFFICE is a comprehensive text for courses in the high school office technology curriculum. The course name can be Office Procedures, Administrative Procedures, Business and Computer Technology, etc. The target market is high school students preparing for entry-level positions in an office setting. The text focuses on the necessary skills that range from using email and the Internet to the use of integrated applications and office suites. It covers the soft skills including customer satisfaction, ethics, and telephone manners along with information systems and the global marketplace.

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Meet the Authors

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Mary Ellen Oliverio

William R. Pasewark

William R. Pasewark, Sr., earned the PhD at New York University. He taught both Business and Education courses at NYU, Michigan State, Penn State, and Texas Tech. Pasewark authored 105 best-selling business and computer books, seven of which won Texty Awards from the Text and Academic Authors Association. Work experience includes several jobs in the Wall Street section of NYC; Office Management Consultant; Marine Corps Sergeant in the Iwo Jima Invasion; General Manager of Pasewark LTD, a textbook authoring family partnership. Pasewark lectured in 31 states and several foreign counties. He attended 60 continuous NBEA conventions and was a registered lobbyist to require business courses in high schools.

Bonnie R. White

What's New

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  • "Workplace Connections" and "Technology Connection" are boxed features in each chapter describe work/business situations. Each is followed by a critical-thinking question.
  • Focus on Business...highlights business practices, procedures, or issues. It is followed by a critical-thinking question.
  • Exploring Careers in...presents information about jobs in one of the broad career areas identified by the U.S. Department of Education that links content to 16 Career Clusters.
  • Enhanced end-of-chapter activities help to review, apply, and extend chapter outcomes: 21st Century Skills, Making Academic Connections, Winning Edge, Career Connections, and additional activities.

Features

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  • End-of-chapter activities reinforce content from the chapter and help build important skills, such as presentation, research, teamwork, and word processing.
  • All activities are task-oriented, enabling students to apply knowledge and skills learned to solve problems.
  • Many of the twenty-first-century skills are covered to address important skills needed in today's office.
  • Integrated computer applications are covered offering students practice with computer skills they will use every day.
  • eBook provides students with a digital version of the text.

Table of Contents

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Part I: THE OFFICE IN A CHANGING BUSINESS WORLD.
1. The Office Environment.
2. Office Competencies.
3. Managing Information to Enhance Productivity.
Part II: COMMUNICATING EFFECTIVELY.
4. Communicating in Written Form.
5. Communicating Orally.
6. Telephone Communications.
Part III: PROCESSING AND UNDERSTANDING FINANCIAL INFORMATION.
7. Banking and Payroll.
8. Financial Reports and Procedures.
Part IV: MANAGING YOUR WORK LIFE.
9. Time and Workstation Management.
10. Meetings and Travel.
11. Records Management.
12. Processing Mail.
Part V: MANAGING YOUR CAREER.
13. Planning and Advancing Your Career.
14. Ongoing Professional Development.

Compare Buying Options

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Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1285214099
  • ISBN-13: 9781285214092
  • RETAIL $77.95

  • ISBN-10: 1111574669
  • ISBN-13: 9781111574666
  • RETAIL $77.95

  • ISBN-10: 113359347X
  • ISBN-13: 9781133593478
  • RETAIL $101.95

  • ISBN-10: 1111574359
  • ISBN-13: 9781111574352
  • RETAIL $162.95
Instructor Next Steps
Students: Buy now

Supplements

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Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

Simulations Resource Book for Oliverio/Pasewark/White's The Office: Procedures and Technology, 6th

ISBN: 9781111574666
Three simulations and a reference guide.

FOR STUDENTS

Simulations Resource Book for Oliverio/Pasewark/White's The Office: Procedures and Technology, 6th

ISBN: 9781111574666
Three simulations and a reference guide.