Request for consultation
Thanks for your request. You’ll soon be chatting with a consultant to get the answers you need.
Your form is submitting...
{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
Quick Navigation
Overview
Internationally recognized for its successful approach to effective helping, Egan's text emphasizes the collaborative nature of the therapist-client relationship and uses a practical, three-stage model that drives client problem-managing and opportunity-developing action. This new Canadian edition incorporates familiar examples and recognizes the uniquely Canadian experience of law, multiculturalism and diversity, as well as policies and programs. The authors have drawn examples from a wide range of both formal and informal counseling contexts. The Skilled Helper masterfully leads readers step-by-step through the counseling process, given them a feeling for the complexity inherent in any helping relationship. As readers begin to understand the various steps of the helping model, they are able to improve their competence and confidence measurably.
Part One: Laying the Groundwork
Chapter 1: Introduction to Helping
Contexts of Helping: A Very Brief History
What Helping Is About
Challenges for the Helping Professions
The Professional Curriculum
Moving From Smart to Wise: Managing the Shadow Side of Helping
Chapter 2: Overview of the Helping Model
Rational Problem Solving and Its Limitations
The Skilled Helper Model: A Problem Management/ Opportunity Development Approach to Helping
Stage I: The Current Picture—“Whats Going On?”—Help Clients Clarify the Key Issues Calling for Change
Stage II: The Preferred Picture—“What Do I Want?”— Help Clients Identify, Choose, and Shape Problem- Managing Goals
Stage III: The Way Forward—“How Do I Get What I Need or Want?”—Help Clients Develop Strategies and Plans for Accomplishing Goals
The Action Arrow—“How Do I Make It All Happen?”— Help Clients Implement Their Plans
“How Are We Doing?”—Ongoing Evaluation of the Helping Process
Flexibility in the Use of the Model
Problem Management: A Human Universal
Using the Model as a “Browser”: The Search for Best Practice
Understanding and Dealing With the Shadow Side of Helping Models
Chapter 3: The Helping Relationship: Values in Action
The Helping Relationship
The Relationship as a Working Alliance
The Values That Drive the Helping Relationship
Values and Ethics
Values, Diversity, and Multiculturalism
A Working Charter: The Client-Helper Contract
Shadow-Side Realities in the Helping Relationship
Part Two: The Therapeutic Dialogue
Chapter 4: Communication: The Skills of Tuning in and Actively Listening to Clients
The Importance of Dialogue in Helping
I. Visibly Tuning In: The Importance of Empathic Presence
II. Active Listening: The Foundation of Understanding
Processing What You Hear: The Thoughtful Search for Meaning
Listening to Oneself: The Helpers Internal Conversation
The Shadow Side of Listening to Clients
The Shadow Side of Communication Skills—Part 1
Chapter 5: Communicating Empathy: Working Hard at Understanding Clients
The Three Dimensions of Responding Skills: Perceptiveness, Know-How, and Assertiveness
Sharing Empathic Highlights: Communicating Understanding to Clients
Principles for Sharing Empathic Highlights
Tactics for Communicating Highlights
The Shadow Side of Sharing Empathic Highlights
The Importance of Empathic Relationships
Chapter 6: The Art of Probing and Summarizing
The Art of Probing
The Art of Summarizing: Providing Focus and Direction
The Shadow Side of Communication Skills—Part 2
Chapter 7: Helping Clients Challenge Themselves
Challenge: The Basic Concept
Blind Spots
Linking Challenge to Action
The Shadow Side of Challenging
Chapter 8: Challenging Skills and the Wisdom to Use Them Well
Specific Challenging Skills
From Smart to Wise: Guidelines for Effective Challenging
Linking Challenge to Action
Challenge and the Shadow Side of Helpers
Chapter 9: Helping Difficult Clients Move Forward: Reluctance, Resistance, and Resilience
Difficult Clients: Reluctance and Resistance
Reluctance: Misgivings about Change
Resistance: Reacting to Coercion
The Role of Psychological Defenses in Reluctance and Resistance
Principles for Managing Reluctance and Resistance
Help Clients Tap Into Their Resilience
Part Three: The Stages and Tasks of the Helping Model
Chapter 10: Stage I: Help Clients Tell Their Stories
An Introduction to Stage I
Task 1: Help Clients Tell Their Stories—“What Are My Concerns?”
Task 2: Help Clients Develop New Perspectives and Reframe Their Stories—“What Am I Overlooking or Avoiding?”
Task 3: Help Clients Work on Issues That Make a Difference—“What Problems, if Managed, Will Help Me Most?”
Is Stage I Sometimes Enough?
Chapter 11: Introduction to Stages II and III: Decisions, Goals, and Plans
Help Clients Become More Effective Decision Makers
Solution-Focused Helping
Help Clients Discover and Use Their Power Through Goal Setting
Chapter 12: Stage II: Help Clients Set Viable Goals
The Three Tasks of Stage II
Task 1: Help Clients Discover Possibilities for a Better Future—“How Can My Life Be Better?”
Skills for Identifying Possibilities for a Better Future
Task 2: Help Clients Move From Possibilities to Choices—“What Solutions Are Best for Me?”
Task 3: Help Clients Commit Themselves—“What Am I Willing to Pay for What I Want?”
Stage II and Action
The Shadow Side of Goal Setting
Chapter 13: Stage III: Help Clients Develop Strategies and Plans to Accomplish Their Goals
Introduction to Stage III
Task 1: Help Clients Develop Strategies for Accomplishing Their Goals
Task 2: Help Clients Choose Best-Fit Strategies
Task 3: Help Clients Make Plans
Part Four: The Action Arrow: Making It All Happen
Chapter 14: Getting There: Help Clients Implement Their Change Programs—“How Do I Make It All Happen?”
Help Clients Move From Planning to Action
Getting Along Without a Helper: Developing Social Networks for Support and Challenge
The Shadow Side of Implementing Change
Resilience Revisited: Peoples Ability to Hold Themselves Together, Bounce Back, and Grow
Choosing Not to Change
References
Name Index
Subject Index
Chapter 1: Introduction to Helping
Contexts of Helping: A Very Brief History
What Helping Is About
Challenges for the Helping Professions
The Professional Curriculum
Moving From Smart to Wise: Managing the Shadow Side of Helping
Chapter 2: Overview of the Helping Model
Rational Problem Solving and Its Limitations
The Skilled Helper Model: A Problem Management/ Opportunity Development Approach to Helping
Stage I: The Current Picture—“Whats Going On?”—Help Clients Clarify the Key Issues Calling for Change
Stage II: The Preferred Picture—“What Do I Want?”— Help Clients Identify, Choose, and Shape Problem- Managing Goals
Stage III: The Way Forward—“How Do I Get What I Need or Want?”—Help Clients Develop Strategies and Plans for Accomplishing Goals
The Action Arrow—“How Do I Make It All Happen?”— Help Clients Implement Their Plans
“How Are We Doing?”—Ongoing Evaluation of the Helping Process
Flexibility in the Use of the Model
Problem Management: A Human Universal
Using the Model as a “Browser”: The Search for Best Practice
Understanding and Dealing With the Shadow Side of Helping Models
Chapter 3: The Helping Relationship: Values in Action
The Helping Relationship
The Relationship as a Working Alliance
The Values That Drive the Helping Relationship
Values and Ethics
Values, Diversity, and Multiculturalism
A Working Charter: The Client-Helper Contract
Shadow-Side Realities in the Helping Relationship
Part Two: The Therapeutic Dialogue
Chapter 4: Communication: The Skills of Tuning in and Actively Listening to Clients
The Importance of Dialogue in Helping
I. Visibly Tuning In: The Importance of Empathic Presence
II. Active Listening: The Foundation of Understanding
Processing What You Hear: The Thoughtful Search for Meaning
Listening to Oneself: The Helpers Internal Conversation
The Shadow Side of Listening to Clients
The Shadow Side of Communication Skills—Part 1
Chapter 5: Communicating Empathy: Working Hard at Understanding Clients
The Three Dimensions of Responding Skills: Perceptiveness, Know-How, and Assertiveness
Sharing Empathic Highlights: Communicating Understanding to Clients
Principles for Sharing Empathic Highlights
Tactics for Communicating Highlights
The Shadow Side of Sharing Empathic Highlights
The Importance of Empathic Relationships
Chapter 6: The Art of Probing and Summarizing
The Art of Probing
The Art of Summarizing: Providing Focus and Direction
The Shadow Side of Communication Skills—Part 2
Chapter 7: Helping Clients Challenge Themselves
Challenge: The Basic Concept
Blind Spots
Linking Challenge to Action
The Shadow Side of Challenging
Chapter 8: Challenging Skills and the Wisdom to Use Them Well
Specific Challenging Skills
From Smart to Wise: Guidelines for Effective Challenging
Linking Challenge to Action
Challenge and the Shadow Side of Helpers
Chapter 9: Helping Difficult Clients Move Forward: Reluctance, Resistance, and Resilience
Difficult Clients: Reluctance and Resistance
Reluctance: Misgivings about Change
Resistance: Reacting to Coercion
The Role of Psychological Defenses in Reluctance and Resistance
Principles for Managing Reluctance and Resistance
Help Clients Tap Into Their Resilience
Part Three: The Stages and Tasks of the Helping Model
Chapter 10: Stage I: Help Clients Tell Their Stories
An Introduction to Stage I
Task 1: Help Clients Tell Their Stories—“What Are My Concerns?”
Task 2: Help Clients Develop New Perspectives and Reframe Their Stories—“What Am I Overlooking or Avoiding?”
Task 3: Help Clients Work on Issues That Make a Difference—“What Problems, if Managed, Will Help Me Most?”
Is Stage I Sometimes Enough?
Chapter 11: Introduction to Stages II and III: Decisions, Goals, and Plans
Help Clients Become More Effective Decision Makers
Solution-Focused Helping
Help Clients Discover and Use Their Power Through Goal Setting
Chapter 12: Stage II: Help Clients Set Viable Goals
The Three Tasks of Stage II
Task 1: Help Clients Discover Possibilities for a Better Future—“How Can My Life Be Better?”
Skills for Identifying Possibilities for a Better Future
Task 2: Help Clients Move From Possibilities to Choices—“What Solutions Are Best for Me?”
Task 3: Help Clients Commit Themselves—“What Am I Willing to Pay for What I Want?”
Stage II and Action
The Shadow Side of Goal Setting
Chapter 13: Stage III: Help Clients Develop Strategies and Plans to Accomplish Their Goals
Introduction to Stage III
Task 1: Help Clients Develop Strategies for Accomplishing Their Goals
Task 2: Help Clients Choose Best-Fit Strategies
Task 3: Help Clients Make Plans
Part Four: The Action Arrow: Making It All Happen
Chapter 14: Getting There: Help Clients Implement Their Change Programs—“How Do I Make It All Happen?”
Help Clients Move From Planning to Action
Getting Along Without a Helper: Developing Social Networks for Support and Challenge
The Shadow Side of Implementing Change
Resilience Revisited: Peoples Ability to Hold Themselves Together, Bounce Back, and Grow
Choosing Not to Change
References
Name Index
Subject Index
Compare Buying Options
{{collapseContainerClosed['compare-buying-options'] ? 'Show More' : 'Show Less'}}Textbook Only Options
Traditional eBook and Print Options